Help Center

Welcome to the Ida Mae Home Help Center! We're here to assist you with any questions or concerns. Browse through the sections below for quick answers or contact our support team for personalized assistance.

FAQs

Ordering & Shipping

  1. How do I place an order?

    • Simply browse our products, select your desired item, and add it to your cart. Proceed to checkout to complete your order.

  2. What payment methods do you accept?

    • We accept all major credit cards, and PayPal.

  3. When will my order ship?

    • Orders typically ship within 4 weeks. You will receive a confirmation email with tracking details once your order has shipped.

Returns & Exchanges

  1. What is your return policy?

    • We accept returns within 7 days from the date of your receipt. Items must be unused and in original packaging. Custom or personalized items are not eligible for returns.

  2. How do I start a return?

    • To initiate a return, contact us at orders@idamaehome.com with your order number and reason for return.

  3. Can I exchange an item?

    • Yes, exchanges are available for different sizes or colors. Contact us to arrange an exchange.

Product Care

  1. How do I care for my quilt?

    • We recommend gentle machine washing with mild detergent and air drying to preserve the fabric quality.

  2. Are your quilts handmade?

    • Yes, all of our quilts are carefully handmade, inspired by the tradition and made in Fort Worth, Texas.

Contact Us

If you can’t find the answer to your question, feel free to contact us:

  • Email: orders@idamaehome.com
  • Phone:  817-615-9268
  • Hours: Monday-Friday, 9 AM - 5 PM (CST)

Shipping & Delivery Information

  • Shipping Times:
    • Standard shipping: 5-7 business days
    • Express shipping: 2-3 business days
    • International shipping: 7-14 business days
  • Tracking Your Order:
    • You can track your order through the shipping confirmation email.

Return & Refund Policy

  • Eligibility:
    • Returns are accepted within 30 days for non-custom items.
  • Refund Process:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Refunds will be processed to your original payment method within 5-7 business days.

Need More Help?

For additional questions or assistance, visit our Contact Us page or reach out through the methods above.